Background and situation
The Eleanor Duncan Aboriginal Health Centre, under Yerin Aboriginal Health Service Incorporated, provides primary health care services for Aboriginal and Torres Strait Islander people on the Central Coast.
From 2000 to 2005 the centre experienced major growth. By 2005, it faced the challenge of managing expanding services, developing new services and securing adequate facilities. The organisation employed 12 full-time and part-time staff.
The work
Over a year, Gongan Consultancy:
- facilitated strategic business planning workshops with executive, management and staff
- completed the Yerin Aboriginal Health Service Strategic Plan 2005–2010
- worked with the board and management to build organisational and staff capacity
- mentored the manager and supported activity and financial reporting
- helped structure financial systems, including external bookkeeping and accounting support
- delivered corporate governance workshops
- developed a strategic planning forum and selected partnership meetings
The result
The five-year strategic plan gave the organisation focus and direction. The existing case study reports growth from 12 to 23 staff, the addition of a full-time doctor and expansion across three buildings, with the planning, structures and systems providing a foundation for growth.