Privacy Policy

1. Who this policy applies to

This policy applies to personal information handled by Gongan Consultancy Pty Ltd (ABN 89 009 440 251) in connection with this website and enquiries about Gongan Consultancy services.

2. Personal information Gongan may collect

Depending on how you interact with Gongan Consultancy, the information collected may include:

• your name, phone number and email address;
• your organisation, role or business details where you provide them;
• information you include in an enquiry, project discussion or other communication;
• records of communications with Gongan Consultancy; and
• technical website information such as IP address, browser or device information, pages viewed, referring pages and visit times where this is recorded by website hosting, security or analytics services.

Please avoid sending sensitive, confidential or culturally restricted information through the public website contact form unless Gongan Consultancy has agreed an appropriate way to receive it.

3. How information is collected

Personal information may be collected when you submit the website contact form, call or otherwise communicate with Gongan Consultancy, or when technical information is generated as you use the website.

Where it is practical and lawful, you may make a general enquiry without providing more personal information than is reasonably needed to respond.

4. Why information is used

Gongan Consultancy may use personal information to:

• respond to enquiries and communicate with you;
• understand a proposed project or request for services;
• prepare, deliver and administer consulting services where an engagement proceeds;
• manage business records and relationships;
• operate, secure and improve the website and business systems;
• protect legal rights, prevent misuse or address security incidents; and
• meet legal, regulatory, contractual or professional obligations.

Personal information will not be used for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Cookies, website logs and analytics

The website or the services used to host, secure or measure it may use cookies, server logs or similar technologies. These tools can help the website function, protect it from misuse and provide general information about website use.

If optional analytics or third-party website tools are enabled, those providers may process technical information under their own privacy terms. Gongan Consultancy should review this policy whenever website technology changes.

6. Disclosure of personal information

Gongan Consultancy may disclose personal information where reasonably necessary to service providers that support website hosting, email, IT, administration or professional advice, or to a government authority or other party where disclosure is authorised or required by law.

Gongan Consultancy does not sell personal information.

7. Overseas processing

Some technology or service providers may store or process information outside Australia. The countries involved can depend on the providers used at the time. Where Australian privacy law requires it, Gongan Consultancy will take reasonable steps in relation to overseas handling of personal information.

8. Security and retention

Gongan Consultancy takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, business record-keeping, dispute management or legal requirements, and is deleted or de-identified when it is no longer required where appropriate.

9. Access and correction

You may ask to access personal information Gongan Consultancy holds about you or request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. Some legal exceptions may apply.

10. Privacy enquiries and complaints

If you have a privacy question or complaint, contact Gongan Consultancy using the details below. Please provide enough information to understand the issue. Gongan Consultancy will consider the matter and respond within a reasonable period.

If the Privacy Act 1988 applies to the matter and you are not satisfied with the response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

This policy may be updated when Gongan Consultancy’s information-handling practices, website technology or legal obligations change. The current version will be published on this page with its last-updated date.