Background and challenge
Marthakal Employment Services in Galiwin’ku delivered the Job Services Australia contract for Marthakal Homelands Resource Centre. In January 2011, the service was under-performing, with a one-star rating out of a possible five.
A KPMG review recommended that management and the Job Services Australia manager and coordinator participate in planning workshops led by an external consultant and develop a three-year strategic business plan.
The work
Gongan Consultancy worked with management and staff, facilitating workshops on strategies and actions covering:
- issues highlighted in the KPMG review
- vision, structure and core services
- business goals and actions
- office and training facilities
- community interaction
- Registered Training Organisation partnerships and alliances
- reporting and administration systems
- employment outcomes, market and business opportunities
- star rating improvement
- barriers, target markets, responsibilities and timelines
Gongan developed the three-year strategic business plan and presented it to the Marthakal Homelands Resource Centre CEO, General Manager and Mala for final endorsement.
The result
A subsequent department performance review lifted the service’s star rating from three to four stars out of five. The existing case study attributes the improvement to a clear strategic plan, focused mentoring, and the commitment of Indigenous and non-Indigenous staff.